Privacy Policy

Doran Estates is committed to protecting the privacy and security of your personal data.

This policy describes how we collect and use the personal information you provide to us when you use our services in accordance with the General Data Protection Regulation (GDPR). In this policy, “we, us or our” means the Doran Estates entity (as defined below). The relevant Doran Estates entity is:

Doran Estates Limited is a company incorporated in England and Wales, having a registered office at The Cotton Exchange Building, 222b Bixteth Street, Liverpool, England, L3 9JR (Company number: 11640261).

References to “you” means the individual whose personal information we collect, use and process, whether this information is collected on our website [insert website if/when available], in person, by telephone or otherwise.

We are a “controller” as we are responsible for deciding how we hold and use personal information about you.

We are registered with the Information Commissioner’s Office for this purpose under registration number [insert Doran Estates ICO registration number if available].

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using our services, you can be assured that it will only be used in accordance with this policy.

It is important that you read this policy, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information.

We will comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are “special categories” of more sensitive personal data which require a higher level of protection. We do not currently process special category personal data but will update you should this position change.

We may collect, store, and use the following categories of personal information about you:

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses, including social media handles and messaging service identifiers (e.g. Whatsapp).
IP Addresses.
Job title and place of work.
Demographic information such as your postcode.
Information about your use of our information and communications systems, including information about how you use our website (for example, the searches you undertake, your preferences and the properties and pages you look at).
Information you provide to us in any correspondence with us.
Bank account details.
Identity verification documentation (including certified photographic ID (passports and driving licences), bank statements and utility bills).
Date of birth.
Gender.
Financial data – this includes bank account and payment card details for accounting purposes, payment approvals and refunds/reimbursements. Card details are destroyed after the payment is taken.

Across most pages of our website, we gather standard internet log information and analyse visitor behaviour patterns. Our aim is to ascertain the number of visitors accessing various sections of our website. This data collection process is conducted in a manner that maintains anonymity; we do not attempt to identify individuals who visit our website.

We assure you that any data collected from this site is not linked to personally identifying information from any other source. In the event that we do intend to gather personally identifiable information through our website, we will notify you accordingly. We are committed to transparently communicating our data collection practices, including the purpose behind collecting personal information. For instance, if we employ a form for you to request a guide or similar information, we will clearly outline our intentions and usage of the provided personal data.

Please review the Google Privacy Policy and Google terms of Service for clarity on the use of tracking with Google Analytics.

If your information processing falls under the jurisdiction of European Union (EU) or United Kingdom (UK) data protection laws, Google offers the controls outlined in its policy to enable you to exercise your rights. These rights include the ability to request access to, update, remove, and restrict the processing of your information. Additionally, you have the right to object to the processing of your information or to export your information to another service.

Should you have further inquiries or requests regarding your privacy controls, you can reach out to Google and their data protection office. If you have concerns about your rights under local law, you may also contact your local data protection authority.

We typically collect personal information about our service users through:

Directly over the telephone and in face-to-face meetings. We may monitor and/or record phone calls for quality assurance and customer satisfaction purposes.
Email correspondence. When you receive emails from us, we gather specific metrics and statistics, such as whether you opened the email, clicked on particular images or elements, or if your computer or mobile device supports HTML-based email.
Property portals we use – including, Zoopla, Rightmove and Google.

We may collect additional personal information about you in the course of your relationship with us.

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

Where we need to perform the contract we have entered into with you.
Where we need to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, WhatsApp or SMS text message.

We need all the categories of information in the list above primarily to allow us to provide you with our services, perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. This includes:

Determining the terms of your relationship with us.
To understand your needs and to provide you with appropriate services.
To allow us to provide you with the services you have requested, including providing information about properties available for sale, recommending solicitors, arranging viewings and organising face-to-face meetings.
To improve our services.
Internal record keeping.
Administering any contract, we have entered into with you or your employer.
To communicate with you about the services you have requested.
To make suggestions and recommendations to you about property investments that may be of interest to you.
To keep you updated with construction updates for your property investments.

Some of the above grounds for processing will overlap, and there may be several grounds that justify our use of your personal information.